Enterprise IT Efficiency Tops the CIO Wish List

What’s top of mind for CIOs as 2013 draws near? At gen-E, we have conversations with CIOs every day, and the one issue that continues to shape their decision making is creating more IT efficiency. The scope of their responsibilities has broadened – from contending with multitudes of mobile devices, to overseeing huge global enterprise platforms, including both legacy and newly implemented systems. It’s a never-ending challenge for CIOs to stay on top of day-to-day IT demands, and at gen-E, we think companies are going to need to get every level of the organization involved in order to make IT more efficient – which will ultimately make the organization more successful.

Through our Resolve ITPA family of products, our approach to process automation is directed at doing just that. Resolve is a solution that is the first of its kind to bring together enterprise social, collaboration, dynamic knowledge management, decision support, analytics, process orchestration and process automation – all in a single platform. 

With Resolve, it’s all about putting human ingenuity at the forefront of workplace advancement. This approach has allowed our customers to do everything from achieving time savings of thousands of hours each year, to maintaining 24/7 uptime, improving incident handling by up to 50 percent and preventing loss of service to customers.

The gen-E mission, and our Resolve platform, is based upon four key pillars that, together, bring IT efficiency to new levels. These pillars include:

People

People are the first and most crucial part of the equation: we approach automation as a mechanism to provide more opportunity for creative work versus repetitive work.  Individuals are happiest when they participate in a community that asks the best of them and allows them to contribute their potential.  Resolve gets the entire organization to participate in IT – to make it better and share their experiences for the benefit of all. And what’s more, they get rewarded for doing so through our gamification features.

Processes

Processes have always been human centric, and with Resolve we add the additional dimension of social interaction.  Not that cross departmental and cross functional collaboration doesn’t happen today, but with Resolve we provide the tools to make it easier, and most important -- to make it measurable.

Knowledge

Peter Drucker once said, “Knowledge is the source of wealth. Applied to tasks that we already know, it becomes productivity.  Applied to tasks that are new, it becomes innovation.”  Apply this same precept to your organization and you’ll see why we think knowledge management is one of our cornerstones – and in fact, it is at the very core of our platform to create ongoing business intelligence, encourage ongoing knowledge sharing, and create a continuous cycle of actionable feedback for use at every level of the organization. 

Automation

Last but not least is automation and the tools that make it possible.  Our domain of IT Process Automation has spawned a host of powerful automation tools, integration libraries, and process template libraries. The gen-E team has labored long and hard to encapsulate the knowledge and best practices we’ve developed through the years and build an automation platform that is unmatched in flexibility and power and has a deep library of tools that make it easy to automate.

Take a look at our online demos to get a better feel for how Resolve can transform IT efficiency in your organization. Or feel free to contact us directly for more information.

Enterprise Social Is Not Facebook

The Facebook-like approach that represents the foundation of Enterprise Social today is seriously struggling. And Chatter, while useful for sharing updates about what employees are doing or thinking – and to a somewhat lesser extent, sharing documents – have simply not taken off. Why?

The reasons are unclear, but analysts and industry experts alike, along with those of us here at gen-E, have seen this phenomenon take shape. Our team has experimented with it first-hand over the past 18-24 months, and what we strongly believe is that organizations can exploit network effects via Social within a business context only insofar as that network helps employees do their jobs better.  And that is where automation comes in.  Added to the equation, automation makes Enterprise Social useful, which brings us to our unique value proposition at gen-E.

The mission of ‘Social’ technology within our Resolve Social ITPA platform is to

• Increase the dissemination and use of institutional knowledge and automation tools to make our customers’ business more efficient.
• Provide users a forum to collaborate, share experiences and contribute innovative ideas in way that benefits the user and their employer.
• Harness weak ties across organizational boundaries to strengthen operational excellence and thereby increase the pace of innovation and learning within the enterprise.

Resolve was built from the ground up to encourage sharing, and in fact, includes Social embedded at the platform layer to maximize collaboration across your network. How does it work? To give you a brief example, exceptions within the automation process in Resolve initiate social collaboration, meaning support staff are alerted when exceptions occur, and they’re able to instantly interact with live running processes – to offer their insight, to learn, adapt and quickly take action. All the while, the organization’s process knowledge is improved and updated in real-time, so that the wisdom gained at that particular point in time is available for ongoing use. Now that is how Social makes sense in the enterprise.

Want to learn more? Take a look at these Resolve videos for starters: http://www.gen-e.com/onecolumnList/Video. And feel free to contact our team of experts with any questions you may have. We look forward to hearing from you.

gen-E Reaches New Milestone with Investment from Solis Capital Partners

It’s no secret that gen-E has grown tremendously over the past few years, and today, we’ve reached a new milestone as a global IT process automation (ITPA) software and services provider. We’re pleased to announce we’ve received a private equity investment from Solis Capital Partners, a private equity firm located in Southern California.

We’ve had many long discussions with the experts at Solis about how to best grow gen-E from both an R&D and market development standpoint. First and foremost, the investment will ensure our Resolve Social ITPA^TM platform and complementary solutions and services remain at the forefront of market innovation, and we look forward to showcasing how it will benefit our customers and partners for years to come.

The Solis investment will also fuel further expansion for us on a global scale. In conjunction with our partners across North America, Europe, Australia, South America and Southeast Asia, we’ll make further inroads into markets such as utilities, finance and telecommunications, and we’ll look for innovative new ways to serve our customers.

Craig Dupper, Partner of Solis, is looking forward to helping to guide our growth. "gen-E’s leadership team has successfully orchestrated a market-leading ITPA platform while laying the groundwork for an expanded worldwide partner network,” says Dupper. “We look forward to partnering with gen-E to pursue exciting growth opportunities ahead, building upon the company’s leading market position."

In closing, we’d like to first thank our gen-E team for their valuable contributions, which have been essential to our success, as well as the success of our customers. We also wish to thank our customers, partners, colleagues and friends for believing in us through the years. Stay tuned – the best is yet to come!

You can read more about the financing announcement on our News page.