What’s top of mind
for CIOs as 2013 draws near? At gen-E, we have conversations with CIOs every
day, and the one issue that continues to shape their decision making is
creating more IT efficiency. The scope of their responsibilities has broadened
– from contending with multitudes of mobile devices, to overseeing huge global
enterprise platforms, including both legacy and newly implemented systems. It’s
a never-ending challenge for CIOs to stay on top of day-to-day IT demands, and
at gen-E, we think companies are going to need to get every level of the
organization involved in order to make IT more efficient – which will
ultimately make the organization more successful.
Through
our Resolve
ITPA
family of products, our approach to process automation is directed at doing
just that. Resolve is a
solution that is the first of its kind to bring together
enterprise social, collaboration, dynamic knowledge management, decision
support, analytics, process orchestration and process automation – all in a
single platform.
With
Resolve, it’s all about putting human ingenuity at the forefront of workplace
advancement. This approach has allowed our customers to do everything from achieving
time savings of thousands of hours each year, to maintaining 24/7 uptime,
improving incident handling by up to 50 percent and preventing loss of service
to customers.
The
gen-E mission, and our Resolve platform, is based upon four key pillars that,
together, bring IT efficiency to new levels. These pillars include:
People
People
are the first and most crucial part of the equation: we approach automation as
a mechanism to provide more opportunity for creative work versus repetitive
work. Individuals are happiest when they participate in a community that
asks the best of them and allows them to contribute their potential.
Resolve gets the entire organization to participate in IT – to make it better
and share their experiences for the benefit of all. And what’s more, they get
rewarded for doing so through our gamification features.
Processes
Processes
have always been human centric, and with Resolve we add the additional
dimension of social interaction. Not that cross departmental and cross
functional collaboration doesn’t happen today, but with Resolve we provide the
tools to make it easier, and most important -- to make it measurable.
Knowledge
Peter
Drucker once said, “Knowledge is the source of wealth. Applied to tasks that we
already know, it becomes productivity. Applied to tasks that are new, it
becomes innovation.” Apply this same precept to your organization and
you’ll see why we think knowledge management is one of our cornerstones – and
in fact, it is at the very core of our platform to create ongoing business
intelligence, encourage ongoing knowledge sharing, and create a continuous
cycle of actionable feedback for use at every level of the organization.
Automation
Last
but not least is automation and the tools that make it possible. Our
domain of IT Process Automation has spawned a host of powerful automation
tools, integration libraries, and process template libraries. The gen-E team
has labored long and hard to encapsulate the knowledge and best practices we’ve
developed through the years and build an automation platform that is unmatched
in flexibility and power and has a deep library of tools that make it easy to
automate.
Take
a look at our online
demos
to get a better feel for how Resolve can transform IT efficiency in your
organization. Or feel free to contact us directly for more
information.
