Resolve (generationE) Gets Nominated for a TM Forum Excellence Award

I am very excited and proud to announce that generationE's Service Management and OSS Automation solution based on Resolve RBA, a breakout product for CSP OSS/BSS automation orchestration, has joined the likes of Alcatel Lucent, IBM, Cisco, Clarity, and other OSS providers in the TM Forum Solution Excellence Award category.  Read more about it on the TM Forum website.

http://tmforum.org/ExcellenceAwards2010/Nominees/8416/Home.html

While Resolve is a fully customizable process automation platform, generationE packages the solution with a library of Runbook Templates that span the eTOM Operations (OPS) process area.  Runbook Templates focus on areas within the FAB process grouping that represent opportunity for cross-process or cross-technology automation.  For example, there is a Runbook Template for modeling and automating several of the manual, cross application workflows associated with Resource Trouble Management.  This Template, once configured, deployed, and integrated with relevant systems (Network Monitoring, Trouble Ticketing, Performance Management, etc.) allows organizations to manage their heterogeneous hardware platforms with a standard, automated series of Runbooks performing many of the otherwise manual activities.  These activities include gathering diagnostic information on troubled devices, automatically enacting remediation steps (re-allocating resources, restarting services, etc.), and routing tickets to the responsible party (internal SMEs or external vendors).   Similarly, there are service specific Templates that cover the Service Problem Management process area- IPTV and T1 are two of the most broadly deployed.

Resolve leverages eTOM as both the foundational process framework and a reference point as new automation needs arise within our customers.  eTOM allows us to quickly characterize, articulate, and prioritize these needs into our ever growing library of Runbooks.

Go Team!