Myth # 3:
Senior Management looks for automation
tools to drive staff reductions
Although the current economic climate leads one to consider the potential for a given project to result in reduced operating costs, taking a step back, the reality is quite the contrary. Indeed, organizations that excel at implementing automation tools and efficiency programs are able to consequently invest more in innovation. These companies will gain market share, leading to more, often higher paying jobs.
The benefits of RBA are that of improving business agility and operating efficiency. It is critical that an automation program centered on RBA should have the benefit objectives clearly articulated, both in order to measure those benefits to obtain continued investment and to ensure organizational buy-in. An inventory of prospective processes should be created and ranked according to their respective costs and benefits. When determining the benefits of a specific automation, the following metrics are a good starting point for measuring outcomes:
- The time it takes to complete the process manually
- The skill level it takes to complete the process manually
- The # of minutes of effort it takes to complete the process manually
Advances in automation technology provide a unique opportunity for IT professionals to keep their jobs from succumbing to the forces of labor arbitrage. Jobs that are higher skilled, and less manual, repeatable, and predictable are less likely to be outsourced to a lower skilled, lower paid labor pool.
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