The reasons are unclear, but
analysts and industry experts alike, along with those of us here at gen-E, have
seen this phenomenon take shape. Our
team has experimented with it first-hand over the past 18-24 months, and what
we strongly believe is that organizations can exploit network effects via
Social within a business context only insofar as that network helps employees
do their jobs better. And that is where
automation comes in. Added to the
equation, automation makes Enterprise Social useful, which brings us to our
unique value proposition at gen-E.
The
mission of ‘Social’ technology within our Resolve Social ITPA platform is to
- Increase the dissemination and use of institutional knowledge and automation tools to make our customers’ business more efficient.
- Provide users a forum to collaborate, share experiences and contribute innovative ideas in way that benefits the user and their employer.
- Harness weak ties across organizational boundaries to strengthen operational excellence and thereby increase the pace of innovation and learning within the enterprise.
Resolve was built from the
ground up to encourage sharing, and in fact, includes Social
embedded at the platform layer to maximize
collaboration across your network. How does it work? To give you a brief
example, exceptions within the automation process in Resolve initiate social
collaboration, meaning support staff are alerted when exceptions occur, and
they’re able to instantly interact with live running processes – to offer their
insight, to learn, adapt and quickly take action. All the while, the
organization’s process knowledge is improved and updated in real-time, so that
the wisdom gained at that particular point in time is available for ongoing
use. Now that is how Social makes sense in the enterprise.
Want to learn more? Take a
look at these Resolve videos for starters: http://www.gen-e.com/onecolumnList/Video. And feel free to contact our team
of experts with any questions you may
have. We look forward to hearing from you.
