Run Book Automation
The Intersection of BPM, ITPA, and Social Media
Tuesday, November 27, 2012
Enterprise IT Efficiency Tops the CIO Wish List
Tuesday, September 11, 2012
Enterprise Social Is Not Facebook
- Increase the dissemination and use of institutional knowledge and automation tools to make our customers’ business more efficient.
- Provide users a forum to collaborate, share experiences and contribute innovative ideas in way that benefits the user and their employer.
- Harness weak ties across organizational boundaries to strengthen operational excellence and thereby increase the pace of innovation and learning within the enterprise.
Tuesday, March 20, 2012
gen-E Reaches New Milestone with Investment from Solis Capital Partners
Wednesday, November 30, 2011
Adding a Culture of Automation into NOC, Customer Care Initiatives: One CSP’s Game-Changing Approach
Monday, November 7, 2011
The Road to Operational Excellence Begins with Eliminating Stagnation in the NOC
Saturday, October 15, 2011
Using IT Process Automation (ITPA) to Out-Innovate Your Competition
Service Providers Must Ensure That Back-End and Front-End Processes and Tools Are More Adaptive, Automated and Human-Centric Than Ever Before
Information and communications networks – supporting everything from VoIP to mobile video, cloud platforms and more – have become far too big and complex for cost-effective management by traditional operational support system (OSS) methods and tools. Each step forward disrupts legacy business models yet also opens new doors to human experience and business exploitation.
As much as these technological advances have required a re-evaluation of business and service methodology, so too do they also demand a re-assessment of current notions of OSS and business support systems (BSS) practices.
The service providers that survive the market transformations currently underway must put their assumptions about service operations through a gauntlet; and, if they are to succeed at out-innovating their competition, they must also ensure that their back-end and front-end processes and tools are more adaptive, automated and human-centric than ever before.
The seemingly intractable tension between increased competition, higher service quality requirements and fixed operational costs acts to constrain innovation and drive margins down for every participant in the market. By making targeted process improvements across network operations and customer care, service providers can achieve significant structural advancements in their cost models and remove current constraints to innovation, namely cash flows.
The means of accomplishing this objective rests within a new software discipline called IT process automation (ITPA). ITPA tools and associated methods hold the promise of enabling a significant, readily-quantifiable, re-investment of firm operational resources back into innovation and other revenue-generating areas.
Here on this blog in the weeks and months ahead we’ll be going into more detail on ITPA tools and how they can help you out-innovate your competition. You’ll learn more about our Resolve social ITPA software, which helps businesses break down traditional organizational and process constraints with an innovative approach to automation. Powered by actionable and dynamic knowledge management capabilities, Resolve has been proven to help organizations realize as much as a 200 percent cost savings within months of deployment.
Ready to dive into ITPA right away? For more details on our latest ITPA offering – the Resolve Event Management Automation solution – please click on this link: http://www.resolve-systems.com/files/pdf/EMA_Datasheet_New.pdf
Tuesday, August 16, 2011
IT Game Changer: Unleashing Tribal Knowledge in Enterprise IT
Even as modern communication tools such as email and micro blogging have made some improvements, the fact remains that cooperation and collaboration are still insufficient to promote a level of corporate efficiency that can make a lasting impact.
The community of IT workers that design, implement and support enterprise communications and computing provides an example of the inefficiencies of today’s organizations. They frequently work within highly-siloed cultures operating through complex hierarchies of specialization. The challenges they face on a daily basis often take precedence over their ability to move the organization forward. As a result, they are less strategic, more reactive and less effective collectively.
What are today’s most successful organizations doing to overcome these IT “community” issues? They’re applying three distinct innovations to “superpower” their IT professionals, and as a result, they’re reaping significant efficiency savings by eliminating much of the manual interactions between people and the systems they support. Those three innovations are SOCIAL, KNOWLEDGE MANAGEMENT (KM) and AUTOMATION.
Our Resolve software embraces all of these innovations, and we believe it represents a significant IT game changer in terms of its capability to make powerful connections between efficiency and community. Resolve is a software platform that is defining an emerging IT management discipline called social IT process automation (ITPA). It drives social ITPA through the use of Wikis, which centralize operational knowledge for easy sharing across the enterprise, while also automating up to 90 percent of IT tasks.
No other ITPA solution on the market brings together the big three – social, KM and automation – like Resolve. We are seeing Resolve customers, from large communication service providers to global financial corporations, achieve efficiency increases of more than 250 percent in a matter of months. You can read more about the game-changing possibilities that you can achieve with Resolve here: www.socialitpa.com
On a side note, the book, “Tribal Leadership,” by Dave Logan, John King and Halee Fischer-Wright, served as an inspiration for this post. If you haven’t yet read it, I highly recommend it. Visit the book’s website for more details: http://www.triballeadership.net/book.